Hair By Sigrid – Privacy Policy

Effective Date: December 2025
Website: www.hairbysigrid.com.au

Our Commitment to Your Privacy

At Hair By Sigrid, your privacy matters to us. We are committed to protecting your personal information and ensuring your data is handled with transparency, integrity, and care.

This policy explains how we collect, use, store, and share your information in compliance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

What Information We Collect

We collect personal information that helps us deliver an exceptional salon experience. This may include:

• • Contact details: your name, phone number, email, and address.

• • Booking information: appointment history, service preferences, and stylist notes.

• • Payment information: transaction details, membership payments, and loyalty credits (processed securely via Phorest or our merchant provider).

• • Health or hair information: such as allergies, sensitivities, or relevant history, to ensure safe and personalised services.

• • Digital interactions: when you visit our website, social media pages, or online booking system, we may collect data such as IP address, device type, and browsing behaviour.

• • Marketing preferences: such as your consent to receive emails, SMS, or promotional materials.

How We Collect Your Information

We may collect information through:

• • Online booking forms, consultation forms, or membership sign-ups.

• • In-salon visits and conversations with our team.

• • Email, phone, or social media interactions.

• • Our website, digital ads, and online tools (including cookies and analytics).

Whenever possible, we collect information directly from you.

Why We Collect Your Information

We collect and use your information to:

• • Provide high-quality salon services tailored to your needs.

• • Manage bookings, memberships, and payments.

• • Send appointment reminders, confirmations, and updates.

• • Improve our products, services, and client experience.

• • Notify you about promotions, events, or exclusive offers (only with your consent).

• • Comply with legal and accounting obligations.

You may opt out of marketing communications at any time by clicking “unsubscribe” or contacting us directly.

How We Store and Protect Your Information

Your information is securely stored in our booking and management system (Phorest) and protected by industry-standard security measures.

We take all reasonable steps to:

• • Prevent unauthorised access, misuse, loss, or disclosure.

• • Limit access to authorised Hair By Sigrid team members only.

• • Regularly review and update our data protection practices.

Sharing Your Information

We respect your privacy — your personal details are never sold or rented.

We may share limited information with:

• • Service providers: such as our booking platform, payment processors, or email software, strictly for operational purposes.

• • Legal or regulatory authorities: if required by law.

All third-party providers are bound by privacy and data-security obligations consistent with Australian standards.

Cookies and Website Analytics

Our website may use cookies and analytics tools (such as Google Analytics) to enhance your browsing experience and track site performance. Cookies help us understand how visitors interact with our site so we can improve layout, services, and content.

You can disable cookies in your browser settings if you prefer.

Accessing or Correcting Your Information

You may request access to, or correction of, your personal information at any time. We’ll respond within a reasonable timeframe and take steps to verify your identity before making changes.

To request access or updates, please contact us via the details below.

Your Rights

You have the right to:

• • Access and correct your personal data.

• • Withdraw consent for marketing communications.

• • Complain if you believe your privacy has been breached.

If you have concerns, please contact us first so we can resolve the issue quickly and fairly.

If you’re unsatisfied, you may also contact the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au.

Contact Us

Hair By Sigrid
Flagstone, Queensland, Australia
📧 info@hairbysigrid.com.au
🌐 www.hairbysigrid.com.au

Updates to This Policy

We may update this policy from time to time to reflect changes in legislation, technology, or salon operations. The latest version will always be available on our website.

In Summary

At Hair By Sigrid, your trust means everything. We handle your information with the same care, respect, and professionalism we bring to every appointment — ensuring your confidence, connection, and peace of mind.